Payment Information
All orders are to be paid in full before shipment. We accept the following methods of payment: Paypal (where you may use your credit card), personal checks and money orders. If you are unfamiliar with PayPal, click the logo below to get all the information - it's fast, free, and secure! If you have any questions, please email us at 2sisters@rockhillranch.com.
http://www.paypal.com
Don't want to leave your card info on line? We also accept orders payable by personal check or money order (USD only). Use the shopping cart to place your order - We use the order form for tracking and processing your order. Continue to shop using the "Add to Shopping Cart" buttons which puts your purchases into your shopping cart page. When you are finished purchasing, click on the Checkout button at the bottom of your shopping cart order page. This will give you your total. Simply click on the Print Button on your browser to print out the invoice and E-Mail 2sisters@rockhillranch.com or Mail the printout to:
Rockhillranch Designs
475 Weisner Road
Spring Branch, Texas 78070
Pay by money order, we ship the day after your payment is received.
Ship to Another Address and Gift Wrapping
Any purchase can be shipped to a different address in the continental U.S.(i.e. as a gift) at no extra charge. When you place your order write in the message that you wish to ship to a different address and add the recipients address. When placing your order, don't forget to tell us the sentiments you would like on your gift card.....etc. and if you would like us to wrap it. We use various prints depending upon the occasion. Wrapping and gift card are $5.00. Makes shopping for that special gift a pleasant experience.
Shipping Charges
We will notify you by eMail when your order is shipped and will include the tracking information (if available) in the eMail. We ship USPS Priority Mail (2 day) unless you wish to upgrade to UPS or Federal Express. Each package is insured up to $100. Additional insurance is available upon request. We offer Overnight Delivery on availability of product. Please provide your phone number in case the carrier needs additional information. Approximate Shipping Charges are shown below:
Amount of Order
Up to $14.99................$ 4.60
$15.00 - $29.99............$ 6.65
$30.00 - $49.99............$ 8.95
$50.00 - $74.99............$12.00
Over $75.00.................FREE
Damages and claims for missing merchandise must be made within 5 business days of receipt. If an item is damaged in transit and you have paid for insurance, please notify us immediately upon receipt. Save all boxes and packaging for inspection and take the item with original packaging as shipped to the mail center and file a damage claim. They will issue a voucher that is to be mailed to me and a replacement item will be shipped.
Heavy items can be shipped by parcel post if you wish.
If you have ordered over $75 worth of merchandise, please subtract the shipping charges from the total amount. Shipping is free.
Refunds